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Talent and gender diversity in the rail sector

Guest writer Adam Razzell, head of transport and infrastructure at Advance Resource Managers, reflects on the diversity of talent in the rail industry and questions whether more needs to be done.


With an average staff turnover rate of just three percent (compared with the UK median rate of 13.6 percent), the UK’s rail sector has less experience than most of dealing with skills gaps – but its landscape is changing quickly.

An ideal time for reflection

Due to retirement alone, the industry is expected to lose as many as 50,000 workers by 2033 (from a total of around 240,000), most from operative roles. The futures of a further 15 percent – the workforce’s EU nationals – also remain uncertain because of Brexit.

Then there’s rising demand from passengers (in contrast with falling interest in bus and coach travel) and plans for a new era of high-speed rail infrastructure to create the need for even more staff.

As UK rail looks to steady itself for the future using a range of recruitment and training initiatives, we find ourselves at an ideal point to take stock of its current talent, and the diversity of that talent. Does its recruitment approach need to change drastically for a more secure future, or is it on the right track already?

A general snapshot of rail talent

According to Department for Transport data from December 2019, around 240,000 people work in the UK rail sector – 67.8 percent for rail infrastructure firms and 25.4 percent for train operators, the two biggest categories.

With salaries ranging from £16,000 up to £71,000, the average rail worker earns just over £35,500 per year, although this rises to £39,000 in London and falls just short of £32,000 in Scotland. Average salaries in all other areas of the UK sit between these two figures, meaning all are above the wider national median salary of £30,300.

Given rail’s low staff turnover rate, it’s unsurprising that almost two-thirds (63 per cent) of its workers have eight or more years of experience in their roles. Sixteen percent have between four and seven years of experience, and 20 percent have three years or less. And, while this implies that a retirement surge could cause serious issues, the amount of experience currently present in the sector does bode well for the Strategic Transport Apprenticeship Taskforce (STAT), a body set up in 2016 to address skills gaps and increase diversity across UK transport using apprenticeship programmes.

Gender representation in rail

The rail sector cannot avoid major skills shortage without diversifying its workforce – that’s something that Mike Brown, the recently departed Transport for London Commissioner and STAT chair, implied in STAT’s latest update report.

“A skilled workforce is vital to future economic success,” he said. “Quality training at all levels is fundamental and we need to broaden our talent pipeline if we are to drive productivity and innovation across the transport sector.”

Right now, the data shows a huge imbalance. Of its quarter-million employees (including those working in passenger services, freight operations and the wider supply chain), only 17 per cent are female. That falls to 13 per cent in the commercial rail workforce, and again to 12 per cent in signalling and design – both areas with significantly higher average salaries (£45,800 and £37,900 respectively).

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Both photo credits: Southeastern.

Some companies and regions are more diverse than others. Network Rail – by far the sector’s biggest employer – TFL and Southern Railway hold the most female talent, while London and the South East lead the list of regions. But more needs to be done.

What’s positive is that we are seeing action from some of the sector’s biggest operators. Southeastern and East Midlands Trains, for example, recently introduced anonymous candidate screening and targeted advertising campaigns in attempts to encourage more women to become train drivers. Southeastern is aiming for 40 percent of applicants for driver roles to be women by 2021 (from 4.5 percent in 2019), and East Midlands has already seen the number of female applicants double.

But skills gaps and underrepresentation aren’t challenges that employers can address individually – there needs to be an industry-wide shift. And, as the seemingly inevitable skills gap inches closer, it must happen quickly.

New trains named after Wrexham Football Hollywood stars

Transport for Wales has named two new trains after the home cities of Wrexham Football Club owners Ryan Reynolds and Rob McElhenney.

The ‘Philadelphia Robin’ and ‘Vancouver Red Dragon’ were unveiled today by Welsh Government’s First Minister Vaughan Gethin and Cabinet Secretary for Transport and North Wales Ken Skates, ahead of the home game against Stockport. 

Transport for Wales wanted to acknowledge the positive work and impact the owners have had in the area including how they’ve helped the local community and businesses.   

First Minister Vaughan Gething said:

“It’s been great to visit Wrexham General today and see two of the latest additions to Transport for Wales’s stock, part of our £800m investment to improve trains’ reliability and comfort. 

“There’s a real buzz about Wrexham these days. Rob and Ryan have put an incredible amount into the community and it’s fantastic that their contribution is being recognised with the new trains, which I’m sure every Wrexham fan will want to travel on whenever they can.” 

Cabinet Secretary for North Wales and Transport, Ken Skates, said: 

“Ryan Reynolds and Rob McElhenney have opened a window to the world on Wrexham, its fantastic football club and the wider region. I’m delighted that we’re recognising this by naming two of our brand new, made-in-Wales trains in their honour.  

“It’s especially fitting that it’s happening as the curtain closes on another incredibly successful season for Wrexham AFC.” 

James Price, Transport for Wales CEO added:  

“We’re in the process of introducing brand-new trains across our Wales and Borders network and throughout the last year we’ve worked with local schools and communities to help name them. 

“Our services are well used by supporters of Wrexham Football Club and it’s evident to see how much the owners of the club have positively contributed to the area.  We’re proud to name our new trains after the home cities of Ryan and Rob and we look forward to welcoming fans onto them.” 

Image credit: TfFW

Network Rail engineers gear up for £135m investment in Britain’s railway this May

More than 800 projects* will take place across Britain’s railway this coming early and late May bank holidays, designed to keep the vast majority of the network open for travel as usual.

Unlike the Easter bank holiday, only one day sees significant disruption to a main line London terminal next month, as most projects take the form of a “normal” weekend of engineering taking place overnight when passenger trains aren’t running.

Unlike roads, railways are usually quieter during weekends, particularly on key commuter routes into major cities, providing an opportunity to improve our railway whilst minimising disruption for passengers and freight users. While most projects can take place over one or two days, bank holidays give three clear days when bigger improvements can take place.

This May the most notable projects are:

Early May Bank Holiday (4-6 May)

  • Work on the new station at Cambridge South means disruption on routes around the city.
  • Track renewals around Coventry will see no trains running between Birmingham Airport and Rugby/Leamington Spa.
  • On Sunday, 5 May, there will be no trains between Euston and Milton Keynes Central and no services from England to Glasgow on the same day owing to improvement work on the West Coast Main Line at Crewe, Wigan and other locations.
  • Track renewals around Liverpool on Sunday and Monday, 5-6 May.

Late May Bank Holiday (25-27 May)

  • A project to refurbish a junction in north London means that services between London Liverpool Street – Enfield Town / Cheshunt will be affected on Sunday 26, Monday 27 and Tuesday 28.
  • Major work continues on the building of the new station at Beaulieu Park on the Great Eastern main line, a few miles east of Chelsmford, resulting in significant changes to services on this route including to Colchester, Ipswich and Norwich.
  • Major work around both Crewe and Carlisle, to improve drainage, lay new track and new sets of points, will mean an amended – and reduced – service on the West Coast Main Line over all three days of the bank holiday.
  • Track renewals between Carstairs and Lanark in Scotland will also affect West Coast Main Line services over Saturday 25 and Sunday 26.

Network Rail’s System Operator director, Anit Chandarana, said: “I’m pleased to say that while we’re continuing our investment in making Britain’s railway more reliable this May, the vast majority of the railway will be open for business as normal. We know people want to travel by train and not replacement bus and we do our best to fit as much work as we can into these closures to minimise the impact on passengers and freight customers.

“The work this month will see new track laid on one of the busiest mixed-use railway in the world – the West Coast Main Line – along with work to replace worn out equipment at junctions at Crewe. We’ve also got more work to build a new station at Cambridge South, which will play a key role in developing the city and its new biomedical campus in a sustainable way. That’s what the railway does best and it’s great to see that continuing this year.”

Train drivers who are members of the ASLEF union will stage three, one-day, strikes across different train operating companies between 7 to 9 May and an overtime ban across 16 train companies from Monday 6 to Saturday 11 May, which may lead to short-notice cancellations.

Customers are urged to check before they travel because there will be changes to services across large parts of the network, with some train operators not running any services on strike days. Special timetables will be available on National Rail Enquiries and journey planners by 1 May.  

For information on their journeys, passengers should check with National Rail Enquiries or with their operator.

*487 projects in the early May bank holiday, worth £75m

 324 projects in the late May Bank Holiday, worth £60m

Image credit: Network Rail

Bank holiday to see improvement work begin on Wessex route

From Saturday 4 to Monday 6 May customers are being reminded to check before travelling as buses replace trains across part of Network Rail’s Wessex route.

Over the bank holiday weekend Network Rail’s engineers will be removing life-expired track and installing around half a mile of new track at Wallers Ash between Winchester and Micheldever, creating smoother and quieter journeys for passengers and nearby residents.

Maintenance teams will take advantage of this closure to do some spring cleaning, clearing out the gutters and canopies at Winchester and Eastleigh stations and clearing overgrown vegetation near Chandler’s Ford.

Throughout the three-day weekend closure, buses will replace South Western Railway (SWR) services from Basingstoke to Eastleigh, extending from Eastleigh to Fareham, Southampton Central and Romsey on Sunday only.

During the bank holiday, engineers will also be working at Aldershot Junction, renewing the 170m of switches and crossings – the equipment which allow trains to change from one track to another and installing 1.8km of new track. These improvements will mean a more reliable junction which connects trains from Reading, Wokingham and Guildford.

Finally, Network Rail’s teams will also be replacing the surface of Smith’s Level Crossing, south of Wokingham. The old timber surface will be replaced with a weatherproof surface, reducing the amount of maintenance needed due to wear and tear of vehicles using the crossing.

The work taking place across the network means that some trains will be replaced by buses, and journeys may take longer.

Martin Shirley, Network Rail project manager, said: “Thanks to our passengers for their patience whilst we carry out essential engineering work over the early May Bank Holiday weekend. We try to carry out our works during the least disruptive times, and bank holidays is when fewer passengers travel.

We are sorry for any inconvenience this causes, most of our route will remain open as usual, but some services will be affected so we’re asking passengers to plan ahead and check before they travel.”

A spokesperson for South Western Railway commented: “Ahead of the early May Bank Holiday we’re asking our customers to check before they travel. Buses will replace trains in the Aldershot, Reading, Salisbury and Winchester areas, and so some journeys will take longer than usual. We’re very grateful for our customers’ patience while our colleagues at Network Rail carry out these vital improvements.”

Image credit: Network Rail

Greater Anglia stations receive ‘Wildlife Friendly Station’ status

Three Greater Anglia stations (Battlesbridge, Brundall, and Darsham stations) have received a ‘Wildlife Friendly’ accreditation recognising the work of community volunteers to improve biodiversity and support nature.

Greater Anglia has partnered with the region’s Wildlife Trusts to formally recognise the achievements of its teams of volunteer ‘station adopters’ to create wildlife havens at stations across its network, through the new ‘Greater Anglia Wildlife Friendly Stations Accreditation Scheme.’

Volunteers at the stations received the award following assessments by Wildlife Trust conservation officers to determine how well the station supports local flora and fauna.

James Hogg, development officer at the Norfolk Wildlife Trust, the lead Trust for the initiative, said:
“The alarming decline in the abundance of wildlife and the plight of species under threat means that just protecting the nature we have left is not enough; we need to put nature into recovery, and to do so at scale and with urgency.

“This project with Greater Anglia is a fantastic example of how people can transform nature-poor areas into new nature-rich places – and change the way we think about land, seizing opportunities to help nature outside traditional nature reserves.”

Each assessment also offered tips and advice for how to make the stations more wildlife friendly and the reports can also be used as examples of best practice, to help spread good ideas around all Greater Anglia’s stations.

Greater Anglia’s customer and community engagement manager, Alan Neville, said: “We are delighted to partner with the region’s wildlife trusts to formally recognise the valuable work of our station adopter volunteers in supporting wildlife and improving their local environment.”

Rail stations in East Anglia are increasingly becoming havens for local wildlife thanks to the efforts of over 300 volunteers who last year transformed over 9,000 square metres of land into thriving wildlife gardens.

In a recent survey, Greater Anglia station adopters reported a wide range of creatures visiting their stations, including many different types of butterflies as well as bees, slow worms, bats, foxes, toads, lizards, deer, and many varieties of birds.

Over the last 20 years, since the start of station adoption in East Anglia, the initiative has thrived, so that the vast majority of Greater Anglia stations now have station adopters. These ongoing increases in the areas adopted and the wildlife being seen on the stations show that the adopters are really playing their part in helping to make stations more biodiverse, as well as becoming more attractive gateways to the communities they serve.

Image credit: Greater Anglia

ScotRail adds extra seats for Sunday’s biggest ever Kiltwalk

ScotRail is adding more seats to services between Motherwell and Balloch this Sunday as thousands of people are expected to take part in Glasgow’s biggest ever charity Kiltwalk.

A record 14,000 walkers will get their tartan on and take part in three different routes across Glasgow, Clydebank, and Loch Lomond, all in aid of raising thousands of pounds for good causes.

The 23-mile ‘Mighty Stride’ will start from Glasgow Green and finish in Balloch country park, with the 14-mile ‘Big Stroll’ starting from Clydebank, and the three-mile ‘Wee Wander’ taking place around the south shores of Loch Lomond.

To help customers to and from the event, ScotRail has announced extra seats will be added to services between Motherwell and Balloch, which also call at stations around Glasgow city centre and Clydebank.
With ScotRail services expected to be even more popular on Sunday, customers are encouraged to buy return tickets in advance via the mTicket system on the ScotRail app. Buying through the app means mTickets can be purchased before arriving at the station, and will instantly become available on a mobile device.

Phil Campbell, ScotRail Customer Operations Director, said: “It’s fantastic to see so many people take part in this year’s Kiltwalk in Glasgow, and we’re looking forward to helping customers get to and from their chosen routes.

“ScotRail will be adding more seats on our direct services between Motherwell and Balloch, calling at stations around Glasgow city centre and Clydebank.

“We’re encouraging customers to plan ahead and allow extra time for travel, as services may be busier than usual.”

Image credit: Kiltwalk

Labour pledges to renationalise rail: reaction

The Labour party has set out its plan for rail, ahead of this year’s general election, with pledges to provide a long-term strategy which outlines the role of rail in economic growth and levelling-up, and to deliver taxpayer value for money in rail.

Labour has also promised to deliver a rail-experts led Great British Railways (GBR), along with new railways legislation. However, the news that has grabbed the headlines is the party’s plan to renationalise passenger rail services within five years by bringing them into public control as their contracts expire.

As expected, the news has stirred opinion throughout the industry. Rail Minister Huw Merriman was quick to dismiss the plans as “pointless” and “unfunded”.

“They don’t have a plan to pay for the bill attached to their rail nationalisation,” he said. “Without a plan to pay for this, it means one thing: taxes will rise on hard working people.”

But while such a response is hardly unexpected from the other side of the house, a similar sentiment has been expressed in some quarters of the industry.

Talking to BBC Radio 4’s Today programme, Andy Bagnall, chief executive of Rail Partners, said that nationalisation is not the way to achieve the “radical change” the industry requires.

“That’s the danger with nationalisation,” he said. “We believe that without that commercial focus, costs would creep up over time, revenue growth will be slower and the taxpayer is the one that loses out.”

But, according to Labour’s new plan, the private sector still has a role to play. Shadow Transport Secretary Louise Haigh said that her party were not “ideologues” and that it was right to use private companies where they add value.

It should be noted that Labour does not plan nationalise rail freight companies, and would allow open access operators to continue. It would also leave rolling stock companies in the private sphere.

The RailFreight Group (RFG) has welcomed this news. Director General Maggie Simpson said: “We are pleased that the Labour Party has highlighted the huge economic potential of rail freight and is committed to measures including statutory duties for freight and long-term growth targets. Our members are working to get more goods moving by rail and we strongly welcome this support.”

John Smith, chief executive officer of GB Railfreight, commented: “Rail freight helps to deliver millions of items to consumers across the UK each year, from pinot grigio to paracetamol, all the while helping to reduce road congestion and carbon emissions. We look forward to the opportunities Labour’s plans may present to our industry in the future.”

On a broader note, the Rail Industry Association (RIA) has welcomed Labour’s contribution to the discussion on UK rail’s the future.

Darren Caplan, RIA’s chief executive said: “We welcome the pledge to make rail reform a priority early in the next parliament, which would give certainty to our members about the future structure of the railway industry, and also the commitment to a long-term strategy, which RIA has been calling for in recent years.

“It is also positive that rail is recognised as essential to economic growth, integrated transport connectivity, levelling up the nations and regions of the country, and in helping to deliver Net Zero; and that there is a need to deliver value for money for the taxpayer in rail.

“We now look forward to hearing others’ contribution to the debate on the future of rail.”

However, some have warned over playing politics with the rail industry.

“Labour’s pledge highlights critical and long-overdue discussions about the future of our rail system,” said David Pitt, vice president of UK Rail at SilverRail. “However, it’s important that driving for change in the industry isn’t viewed as a political issue, but rather a necessity to enhance operational efficiencies and improve passenger experiences.”

Image credit: iStockphoto.com

HS2 reveals first completed sections of Curzon Street station viaduct

HS2 has released new images of the first completed sections of the landmark viaduct that will bring high speed trains into Birmingham’s new Curzon Street station

The completed sections mark the next step on the programme to build a series of viaducts to carry the railway through Birmingham’s industrial heartland and into the city centre.

High speed trains will travel out of the west portal of the 3.5 mile Bromford Tunnel at Washwood Heath and onto a one mile long stretch of connected viaducts through Duddeston, and cross over the Birmingham to Derby railway, Lawley Middleway and Digbeth Canal.

On the approach into Birmingham, the five viaducts are Duddeston, Curzon 1, Curzon 2, Lawley Middleway, and Curzon 3 – which links to Curzon Street station.

The completed six metre-high sections of the Curzon 3 viaduct are where the structures widen from a single deck to four separate decks, spanning 65 metres at the widest point, to carry the tracks to the Curzon Street station platforms.

The viaducts are being built by HS2’s Midlands contractor Balfour Beatty VINCI, with a team of more than 200 people including specially trained joiners, steel fixers and scaffolders from the local area, including five apprentices.

Since the concrete pour for the first Curzon 3 viaduct decks started in November last year, the site team have completed all the deck work, attached the parapets and removed the shuttering and scaffolding to reveal the finished Curzon 3 deck concrete sections.

3,700 cubic metres of concrete have been poured to make the four individual sections of the Curzon 3 viaduct, that will connect to the future station platforms. 88 concrete parapets have been installed so far, creating the side barriers of the viaduct. A total of 176 parapets are needed for the entire Curzon 3 structure, each measuring between 1.6m and 2.9m high, and weighing between four and five tonnes each.

When complete, HS2 will improve connections between London and the West Midlands, with trains running further north on existing lines. This new high speed railway will create quicker and far more reliable journeys, driving economic growth while crucially freeing up space for more local trains on the most congested part of the existing West Coast Main Line.

Stephen Powell, HS2’s Head of Delivery said: “It’s fantastic to see the first sections of this viaduct revealed, giving a clear view of how HS2 trains will approach Birmingham city centre. Now visible, you can see how the separate deck sections maximise daylight underneath, and the V-shaped piers take up less room at ground level, providing opportunities for a usable public space that will add to the life of the city.”

Georgios Markakis, Section Manager at Balfour Beatty VINCI added: “We’re entering a really exciting phase of the project now, as this iconic viaduct in the centre of Birmingham begins to take shape. These images revealed by HS2 demonstrate the enormous progress we’re making at our Curzon Street site.

“Using this momentum, we’re currently installing four parapets each day, while following the same process to complete the remaining deck spans, which we expect to finish in 2026.”

The viaducts are designed by a Design Joint Venture of Mott MacDonald and SYSTRA with architects Weston Williamson + Partners, all working for Balfour Beatty VINCI.

Nicholas Robertshaw, Design Project Director at Mott MacDonald SYSTRA Design Joint Venture commented: “With the first sections of the Curzon 3 viaduct now complete it’s clear to see that this will be a landmark structure that everyone in Birmingham can celebrate and be proud of.

“From an engineering perspective Curzon 3 viaduct is a remarkably complex structure. With thanks to the hard work of the Design Joint Venue, this has only been made possible through extensive technical analysis and engineering excellence – the result of many years of innovative design development.”

Further sections of the Curzon 3 viaduct will be built in the same way, and later this year, the construction of the span over Digbeth Canal will commence using jacks to slide 34 temporary steel girders, each measuring 38 metres long, below the four steel tripods to support the falsework and formwork, necessary for the deck construction.

The large arched span over Lawley Middleway is made from weathering steel girders, and is currently being built on the site. It will be moved into place over the road during a series of short night-time road closures in the summer. Building it in this way drastically cuts disruption to road users.

Image credit: HS2

‘Peak’ performance from DB Cargo UK’s regeared Class 66 locomotive

The first of DB Cargo UK’s regeared Class 66 locomotives went into active service earlier this week at Peak Forest in Derbyshire.

The newly-renumbered 66651 (previously 66221) hauled a cargo of premium grade limestone from Tarmac’s Tunstead Quarry near Buxton, to Tata Chemicals Europe’s Lostock works near Northwich, Cheshire.

The regeared locomotive is the first of 10 Class 66s due to be converted as part of the company’s plans to maximise the efficiency of its fleet and phase out the use of its older, less reliable, Class 60s.

The modifications are being carried out by DB Cargo’s maintenance and engineering teams at Toton TMD in Nottinghamshire.

The Class 66s are being regeared to allow them to pull heavier loads, with a 14% increase in tractive effort.

Jon Harman, head of asset management and maintenance at DB Cargo UK, said: “We are delighted to see 66651 operating in anger for the first time. Our colleagues at Toton have done an excellent job of planning and delivering the necessary modifications, with the second locomotive now in transition.”

The 10Class 66 locomotives are being modified when their bogie overhauls fall due, with each being repainted, new LED headlights fitted, and new wheelsets being provided by DB’s wagon maintenance facility at Stoke.

Image credit: DB Cargo

East West Rail’s accessibility panel lists priority issues for disabled passengers

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East West Railway Company’s (EWR) Accessibility Advisory Panel (AAP) has drawn up a list of priority issues for train companies to address to ensure the varying needs of disabled people are fully met.

With latest figures showing that nearly one in four (24%) of people in the UK is disabled, the AAP has highlighted key areas for improvement that address the needs of disabled people to be considered early in the design and construction stages so East West Rail (EWR) can be accessed and enjoyed by everyone.
The “must-haves” identified by the panel, which held its first meeting one year ago this month (17 April 2023) are focused on trains, stations and digital services. They include:

• Accessible toilets on trains and at stations, including Changing Places toilets
• Step free access to and through stations, including lifts, for people with mobility aids
• Level, unassisted boarding with minimal intervention
• Making timetables, information boards and social media content accessible for all
• Removing ticket barriers for disabled people, creating ease of access to the platform
• Removing the need to use an app to park – make displaying a Blue Badge sufficient
• Providing space on trains for two wheelchair users to travel together
• Making lighting more suitable for people with low vision
• Improving access to station staff who regularly receive disability training
• Providing a wide variety of seating styles with armrests

The AAP was set up in advance of trains operating on the first stage of EWR, from Oxford to Bletchley, in 2025 with panel members providing insights on the barriers to rail travel faced by local communities along the route and potential solutions to challenging issues.

The Panel is thought to be the first of its kind considering these issues in design at the outset of building a new railway and members believe it will help EWR Co deliver a truly accessible railway.

Georgina Taylor, head of customer service delivery at EWR, said: “We are determined to make sure that all customers have a fantastic experience by building a railway that meets different physical and mobility needs, as well as mental wellbeing and neurodiversity. The AAP’s priority issues list will help us better understand barriers to travel and how to overcome them, enabling us to be a beacon for inclusive rail design.”

Image credit: EWR

QTS Group hires fresh training talent

Paul Knowles and Craig Loveman have recently joined QTS Training Ltd, the training arm of QTS Group. Paul has joined as a new trainer and assessor, while Craig has joined as an assessor and trainee trainer.

Paul has joined QTS Training following a rail industry career spanning almost 25 years. During this time, he has covered a vast majority of rail disciplines from maintenance to planning, before moving into a training role at AmcoGiffen in 2019.

Based at the QTS’s Nottinghamshire headquarters, Paul will play a key role in building the firm’s presence in England, leading on the delivery of training courses and the assessment, training and development of their participants.

He will also have an instrumental role in developing the Controller of Site Safety (COSS) material for QTS Group’s pioneering COSS Development Academy, which was launched in 2021 to develop and enhance the skills of QTS team members who hold this key safety critical role.

Craig Loveman became a member of QTS Training in December 2023. He has extensive experience in the industry and has worked as an assessor and trainee trainer in recent years. He was eager to grow his skills and advance as a railway safety critical trainer and assessor. He can now provide Controller of Site Safety (COSS) training and various small plant competencies, and is currently working towards achieving engineering supervisor training capability.

Lorna Gibson, managing director of QTS Training said: “We’re thrilled to welcome Paul and Craig to the QTS family, enhancing our commitment to delivering top-tier training solutions. Their expertise will undoubtedly enrich our team’s capabilities.

“At QTS, we believe that a well-equipped team is key to providing unparalleled learning experiences, and these developments align with our vision for continued excellence in training services.”

Image credit: QTS