Accessibility

East Midlands Railway (EMR) has launched new Accessibility Maps, designed to provide customers with comprehensive and easy-to-access information about station facilities across its network.The maps outline key accessibility features at stations, including step-free access points, accessible toilets, parking facilities,...

Transport for Greater Manchester (TfGM) and Network Rail are investing £10m to deliver accessibility and customer upgrades at Salford Central station starting in early 2025. The much-needed station improvements will deliver a better passenger experience and modernise Salford’s biggest railway...

Work has started to install a brand-new type of footbridge at Stowmarket rail station. Stowmarket station is the first in the country to have the first-of-its-kind accessible ‘AVA’ bridge, which includes fully-operational lifts. Greater Anglia received funding for accessibility improvements at...

The UK’s largest train operator is offering free use of an innovative sign language app to remove barriers for passengers who are deaf or suffer hearing loss – and help them travel with confidence across its 11-county network. Customers will...

As the rail industry gets to grips with representing the wide array of cultures, ethnicities, genders, sexualities, and abilities represented in today’s workplace, the RailStaff Awards recognises its vital efforts, with the Equality, Diversity & Inclusion Person or Team...

Network Rail is celebrating International Day of Persons with Disabilities today (Tuesday, 3 December) by unveiling passenger usage figures for its new in-station navigation app for blind and partially sighted passengers and its pledge to make all its managed...

Greater Anglia, has been recognised for its work to protect customers when they are in vulnerable situations. The organisation has been certified to the BSI Kitemark for inclusive service, proving compliance with ISO 22458, which demonstrates how organisations develop and...

Trenitalia c2c has worked with local charity, the Sycamore Trust to make a short film that shows how families with a neuro-diverse family member might travel on the rail network. The Sycamore Trust is a local charity based in Barking,...

High speed trains due to run on HS2 and further north on the West Coast Main Line will help deliver a “step-change in the passenger experience”, engineers have said, as detailed designs for the new fleet are finalised. In the...

Govia Thameslink Railway (GTR) is extending the free use of a groundbreaking smartphone app, designed to enhance accessibility for blind and partially sighted passengers, to all 236 of its Great Northern, Southern, and Thameslink-managed stations. Starting on 17 October, in...