Accessibility

The Office of Rail and Road has today published its study into how train operators at busy rail stations communicate and record requests by passengers for assistance. The study found that a dedicated staff app has proven beneficial, but...

Greater Anglia is reminding customers about its partnership with a British Sign Language interpreter service during Deaf Awareness Week. Earlier this year, the train operator partnered with SignLive, which provides remote British Sign Language interpreting on demand. Deaf Awareness Week runs...

The Office of Rail and Road (ORR) says redress claims for failed rail passenger booked assistance should always be assessed on a case-by-case basis, rather than based on ticket price, in a letter sent to the rail industry which...

Publicly-owned train operators will collaborate more and share best practice on products and services to improve accessibility on the railway. Robin Gisby, chief executive of DFTO, the body responsible for train operators in public ownership – which already includes LNER,...

Scotland’s Railway has taken another step forward in its commitment to making rail services accessible for all, with the installation of new British Sign Language (BSL) totems at four major stations across the country. The totems – which provide real-time...

Stoneleigh has become the latest station on Network Rail’s Wessex route to become step free, following the completion of a £9.1m investment to improve accessibility. A new covered footbridge replaces the existing structure at Stoneleigh station, providing full access via...

A new lift has officially opened at Daisy Hill station, providing step-free access for the first time. The £4 million upgrade, delivered by Transport for Greater Manchester (TfGM), Northern, and Network Rail, includes an accessible toilet, improved parking, and...

New facilities designed to give disabled customers the confidence to travel by train have been installed at dozens of stations across the North of England. Passenger Assistance Points have been introduced over the last year at 31 stations, including Windermere,...

Cutty Sark DLR station is set to get four new state-of-the-art, energy efficient escalators, providing customers with easier and more reliable access to and from the station. To complete the complex installation in the safest and most efficient way,...

A trial set to take place in Lancashire aims to bring greater confidence to older and disabled people who use the rail network across the North of England. In April, the train operator Northern will test a new scheme that...