Accessibility

New facilities designed to give disabled customers the confidence to travel by train have been installed at dozens of stations across the North of England. Passenger Assistance Points have been introduced over the last year at 31 stations, including Windermere,...

Cutty Sark DLR station is set to get four new state-of-the-art, energy efficient escalators, providing customers with easier and more reliable access to and from the station. To complete the complex installation in the safest and most efficient way,...

A trial set to take place in Lancashire aims to bring greater confidence to older and disabled people who use the rail network across the North of England. In April, the train operator Northern will test a new scheme that...

Dementia-friendly Northern services are now running on one of the most scenic routes in the North East so people with the condition can socialise in a safe and relaxing environment. Passengers enjoyed live music, picnics, and soothing hand massages on...

Scotland's Minister for Equalities, Kaukab Stewart, has launched a pilot scheme that will provide free rail travel for companions of blind and partially sighted people. The pilot will apply on all ScotRail train journeys across Scotland, starting 1 April 2025. Ms...

Customers at several EMR stations will have the opportunity to contribute to a project aimed at improving customer service and accessibility following the installation of new Welcome Points. The Welcome Points trial is being run by the Rail Delivery Group...

Northern says it is ‘working apace’ to improve the travel experience for people with additional access needs across its network. The train operator has met with representatives from the Office of Rail & Road (ORR) to discuss the progress it...

New images from Transport for Wales (TfW) show what Cardiff Central could look like after an investment programme of up to £140 million to enhance the station. The full business case for the proposed improvements at Cardiff Central station was...

Platform lifts are now open at Tooting station in south west London, giving wheelchair users and other passengers of restricted mobility, access for the first time. The £5.4 million investment to construct two new lifts at Tooting station began in...

A 50-tonne footbridge has been installed at Darlington station – marking a major milestone in the £140m transport hub transformation. The enclosed, step-free pedestrian bridge links the existing grade II-listed station with the new platforms 5 and 6 and eastern...