ORR calls on rail operators to improve complaints processes and accessibility

A report published today (18 April) by the Office of Rail and Road’s (ORR) has found that some disabled passengers have experienced accessibility difficulties with the rail complaints process. There is also a lack of awareness of how to...

LNER launches new digital information platform

LNER customers will be able to find the latest journey updates, destination inspiration and more while they are travelling onboard, with the launch of a new one-stop digital information service. By simply scanning a QR code on the seat, customers...

New trains enter service on Birmingham’s Cross City Line

Passengers on Birmingham’s iconic Cross City Line have been travelling on a brand new train fleet for the first time today (Monday 15 April). Train operator West Midlands Railway (WMR) said the introduction of the Class 730 fleet represents the...

Calling all schools: Join EMR’s Rail Safety Pathways Program today!

East Midlands Railway (EMR) has launched a new program designed to promote rail safety education among primary and secondary school students. The Rail Safety Pathway, which is being run in partnership with Network Rail, is a comprehensive three-tiered toolkit aimed...

Southeastern unveils accessibility improvements to app and online journey planner

Southeastern has launched a series of upgrades to its app and online journey planner to make it easier for customers to plan accessible journeys. As one of the country's biggest and busiest rail operators, providing more than 1,700 services and...

Most Anglia railways open over the May Day bank holiday

This May Day bank holiday, the majority of the railway across Anglia will be open for passengers to travel. Whether working, visiting friends or family, or exploring towns or the beauty of the countryside, train services will be running...

TPE launches new initiative to help neurodiverse passengers build travel confidence

TransPennine Express (TPE) has launched its new Social Stories aimed at enhancing the travel experience for individuals with autism, learning disabilities, and social anxieties. Social Stories are narrative descriptions and graphics of everyday situations, designed to help individuals understand social...

Cornwall public transport gets £50 million boost

Public transport links in Cornwall will be transformed thanks to £50 million of government investment to deliver the Mid-Cornwall Metro Scheme. In a visit to Newquay Station on Wednesday 27 March, Transport Secretary Mark Harper met with local leaders including...

ScotRail trains cross iconic Forth Bridge in new Train Sim game

Only the lucky few get to drive trains across the iconic Forth Bridge in real life, but players of Train Sim World 4 will get that chance soon, when the Fife circle route from Edinburgh is released on 26...

GTR launches poetry competition to get kids’ imaginations back on track

Govia Thameslink Railway (GTR) has launched a national poetry competition in partnership with Children’s Laureate, Joseph Coelho. Open for six weeks, the competition aims to encourage children’s creativity and reduce screen time by tasking young people to write a short...

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Petards Rail boosts team with new appointment

Intelligent train technology provider Petards Rail has appointed Calvin Fahey to the role of procurement manager. Calvin is Level 3...