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Saturday, June 15, 2024

Rail operator penalties ‘to benefit customers’

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The Office of Rail Regulation (ORR) has outlined changes it wants to make to its enforcement policy which would encourage operators to make improvements for customers, where there has been a breach of licence.

A more flexible approach to accepting ‘reparations’ would encourage rail operators to spend money within the industry to ‘make good’ the harm brought about by a breach of licence instead of paying a financial penalty, the ORR said.

ORR expects the change – which has ‘received widespread industry support’ – will incentivise operators to think about the impact problems have on their customers and could bring more ‘immediate, tangible benefits than a financial penalty alone would’.

For further information about changes to ORR’s enforcement policy, click here.

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