Marion Bridge of National Express train operator c2c has brought about a transformation since coming to work at Tilbury Town station, for in a few short years she has improved the visitor experience for tens of thousands of tourists who pass through the nearby London Cruise Terminal each year.
Since joining c2c seven years ago Marion has worked closely with the Cruise co-ordinator at the London Cruise terminal in Tilbury, to make sure cruise and rail services are as co-ordinated as possible and that cruise-ship passengers have all of the information they need to make the most of their visit.
Hugh Jennings c2c’s Head of Retail said:
“Marion has a heart of gold; she is always going the extra mile for our customers, making sure visitors to Tilbury have a good first impression of the UK. She has become something of an ambassador for Essex through the good work she does.”
Marion organises extra staff at the station to meet cruise ship passengers wherever possible, displays posters with essential information in multiple languages and gives out goody bags filled with train timetables, maps and ‘2for1’ vouchers for visitor attractions.
Essential ticketing information is even translated into the appropriate languages for the cruise-ship passengers.
Lynda Viccars Cruise & Marine Co-ordinator at London Cruise Terminal said:
“Marion is highly valued member of our team; she really cares about people and the fact that she is passionate about her job comes across in everything she does.
“She keeps in close contact with us, and helps to ensure visitors to Tilbury have all of the information they need to make the most of their visit to the UK. There has been a huge passenger benefit as a result of the work that she does.”
The London Cruise Terminal at Tilbury is London’s only deep water purpose-built cruise facility, situated at the gateway to London, just 22 nautical miles down river from Tower Bridge.
Around 50 cruise ships visit Tilbury each year with passengers from as far away as America, Canada, Australia, northern Europe, the Baltic States and Russia.
Tilbury is perfectly placed for visits to England’s capital city, popular Essex attractions such Southend and Leigh-on-Sea and the south east.
