Train operator c2c – which runs services between London and Essex – saw 97.4% of its trains arrive on time in March making it Britain’s most punctual operator for the month.
Overall, across the country, train punctuality for the month reached 92.9%, slightly down on last year’s 93.5%, but still the second best for the period on record. The month, period 13, ran from 6 March to 31 March.
Robin Gisby, director of operations and customer services, said:
“We have had a strong end to the year with good levels of punctuality yet there is more to do, especially on improving performance for long distance services.”
East Coast has seen punctuality jump almost a three percentage points compared to last month as the operator has successfully reduced its delays and driven up the performance of its train fleet to the best in class.
Network Rail is working hard on improving the reliability of its infrastructure on the East Coast Main Line and on managing those external factors, such as cable theft, that have such a big impact on train performance.
