Following their recent placing in the Social Brands Top 100 list, Chiltern Railways has launched Tweet the Manager, a new innovative way for passengers to talk direct with company managers.
Tweet the Manager is a spin off from the Chiltern Railways Meet the Manager sessions that take place every month up and down the Chiltern Railways route. Tweet the Manager recognises that commuters often do not have the time to stop and chat, but would still like to give feedback and get the answers to questions. The new initiative gives passengers the chance to informally speak to managers through the @chilternrailway account.
Chiltern Railways are encouraging passengers to take part in the sessions that take place approximately twice a month with different managers and the details of how to get involved are detailed on the Chiltern Railways website.
Chad Collins, General Manager Chiltern Railways said: “We’re always trying to make things simpler and easier for our commuters and following a successful trail and by speaking to our followers on Twitter, we realised that this was a great way for our commuters on Twitter to talk to us and also a useful way for us to find out how we can improve.”
The first Tweet the Manager will take place on 28 March with the Head of Train Planning, Bevis Thomas between 1700 – 1800.
Chad added: “We will have managers from around the business taking part in Tweet the Manager sessions, so you’ll have opportunities to talk to specific managers.”