National Express train operator c2c has reached the top of the national punctuality table for the fourth month in a row, with another four-week period of rail industry-leading performance.
The punctuality of Britain’s franchised train operators is measured every four weeks by Network Rail and official rail industry figures released today confirm that 97.5% of c2c’s trains ran to time in May.
This latest achievement by c2c in delivering leading performance for February, March, April and now May 2011, demonstrates again the ‘excellence and consistency of service the c2c team provides for its customers in East London and South Essex’.
Julian Drury Managing Director of c2c said: “The c2c team continue to push the boundaries in delivering high standards of train service punctuality.
“I am really proud of their commitment and passion for excellence in topping the punctuality table once again with 97.5% of our trains on time, making it an impressive four months-in-a-row.”
Andrew Munden, Network Rail route director, said: “Passengers travelling with c2c have one of the best rail services in the country and we’re determined to help them keep it that way.
“Our prime focus is to provide c2c with a safe, reliable railway on which to run their trains and we’ll continue working together to deliver the best possible service for them and their customers.”
c2c already holds the UK records for the highest annual punctuality by a franchised train operator at 96.7% and the record for any 4-week performance period at 98.8%.
Customer satisfaction with c2c services, measured in the National Passenger Survey in both spring and autumn 2010 was 91%.
