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Tuesday, November 29, 2022

TransPennine Express calls on customers to check before they travel on the run up to Christmas

Rail operator TransPennine Express (TPE) is advising customers across the North and into Scotland to be prepared and check their journeys and allow extra time to travel on the run up to Christmas Day.  

Customers planning on making journeys using TPE services on 23rd and 24th December are being asked to plan ahead due to a lack of available staff caused by industrial relations issues as well as the impact of Covid.

Due to this, services across the TPE network may be subject to delays and short-notice cancellations over the coming days.

Customers are urged to allow extra time and check before they travel at tpexpress.co.uk/travel-updates/current-major-service-disruption or via National Rail Enquiries.

During what is the season of goodwill, the train company is reminding people to be kind and show patience and respect towards railway staff and other customers so that everyone can travel with confidence.

Kathryn O’Brien, Customer Experience Director for TransPennine Express said: “We are doing all we can to keep people moving on the run up to Christmas Day, however a lack of available staff caused by industrial relations issues as well as sickness due to Covid is causing disruption to some of our services.

“Anyone planning on using TransPennine Express services on 23rd and 24th December is advised to allow additional time for travel and to check carefully – up to the last minute – for any changes to train times.”

Customers are also reminded that unless exempt, a face covering must be worn on-board train services and at stations.

As usual, train services will shut down earlier on Christmas Eve with no trains operating on Christmas Day or Boxing Day. Services will then start running again on the 27th December, with a slightly later start compared to normal and on some routes, engineering work will mean changes for some customers.

Photo credit: TPE

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