Porterbrook and Transport Focus ask: “What do passengers want?”

Rolling stock leasing company Porterbrook recently asked independent watchdog Transport Focus to find out what changes passengers using its Turbostar fleet in the Midlands would like to see.

The report released today shows that passengers surveyed were generally positive about the trains, saying they felt modern and spacious. They therefore asked that any refurbishment build on what was already there when making any improvements.

Transport Focus asked passengers about seating, interior decor, flooring, lighting, ventilation, toilets, dedicated space for bikes, wheelchairs, buggies and luggage, information, security, and charging points.

Covid has reset passenger expectations on cleaning and passengers would value an increased focus on hygiene. Respondents also said that any potential refurbishment plans should consider the cleanliness of seats, and the operation of toilet doors.

More control over lighting and ventilation is valued – potentially by having controls for these overhead. Passengers also want to be able to store luggage close to them and would like more space for this above seats.

“We’re pleased to have worked with Porterbrook to better understand what passengers want from future trains,” said Anthony Smith, chief executive of Transport Focus.

“There is no better way to ensure the design meets their needs than to ask the users themselves.”

The full report can be viewed here.

Image credit: Transport Focus / Porterbrook

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