Lumo, FirstGroup’s open access rail service between Edinburgh and London, has appointed Jen Clare as its new Service Delivery Director.
Jen has almost twenty years of railway operations experience, starting her railway career as a signalling apprentice. Prior to joining Lumo, Jen was Head of Service Delivery for LNER before moving to FirstGroup’s East Coast Digital Programme (ECDP).
Launched in October 2021, Lumo is an open access operation that provides ten services a day between London, Newcastle and Edinburgh with a fleet of all-electric Hitachi high speed trains. The Newcastle based company welcomed its one millionth customer in October last year, and offers customers a greener and more affordable option to air travel. Between April and August last year, for the first time over half (57%) of journeys between Edinburgh and London were by rail, compared to pre-pandemic levels of 35%, demonstrating a shift towards rail as a preferred choice over air travel between Edinburgh and London.
Martijn Gilbert, Managing Director for First Rail’s Open Access Operations, commented: “Jen brings a wealth of railway experience, leadership, business skills and insight to Lumo. I’m really looking forward to working alongside her and the wider team on the evolution of our journey to reimagine rail and deliver a great value and high quality service to our customers on the East Coast Mainline.”
Photo credit: Lumo / First Group
