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Monday, October 3, 2022

West Midlands passengers invited to have their say

West Midlands Railway (WMR) is inviting passengers to share their thoughts on their local train service. Comments are welcome on everything from timetables and announcements to communication and stations.

As society reopens and thousands of people return to the railway, passenger numbers are at their highest level since the start of the pandemic. Passengers successful in joining the panel will be given the opportunity to take part in online surveys and focus groups which will help shape important decisions about how the railway is run.

“With thousands of people starting to travel by train again for work and for leisure, now is the perfect time to join our popular Customer Panel,” said Jonny Wiseman, WMR customer experience director. “As we emerge from the pandemic it is more important than ever that we listen to our passengers as we work out what people want from their service post-Covid.”

Passengers taking part in the panel do not have to be regular train travellers and anyone from any background is welcome to join.

For more information on how to join the panel, click here.

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