- Trainline now sends app customers a personalised notification to alert them if their booked train journey is significantly delayed
- Delay notifications can ensure a more seamless journey experience and prevent potential overcrowding at stations
- This feature is the latest update to the Trainline app, designed to support commuters on their journeys
Trainline has introduced delay notifications which means its customers are automatically alerted, if their booked journey is significantly delayed, via the Trainline app on their iOS or Android device.
The new push notifications alert customers on single-leg journeys if their service becomes delayed by 15 minutes or more and, for multi-leg journeys, if their service is delayed by five minutes or more – on the basis that smaller delays can have a more significant impact on catching a connecting train. In addition, all customers who have notifications enabled are sent information on the current departure time for their journeys 60 minutes ahead of when they are scheduled to depart.
Working closely with the rail industry has allowed Trainline to harness the data from its Darwin system to provide train travellers with timely and personalised information on their journeys. This helps to manage their expectations and prevent potential overcrowding at stations, as customers can be warned of significant delays which may impact when they choose to arrive at stations.
Milena Nikolic, Trainline’s Chief Technology Officer, comments: “Introducing personalised in-app delay notifications means customers travelling for leisure or work can feel more in control of their journey. By making the experience of travelling by train easier – especially as people return to commuting following COVID restrictions easing – we’re encouraging more people to choose rail over other less sustainable modes of transport.”
Photo credit: Trainline
