The Station Staff Person or Team Award celebrates hard working, respected, and well-loved staff who improve the experience of colleagues and customers. Once again, in 2024 the Transport Benevolent Fund CIO (TBF) threw its support behind the award.
Founded in 1923 by the predecessors of Transport for London (TfL), TBF is a non-profit-making membership charity which provides relief from hardship and distress among those who work in (or are retired from) the public transport industry and its related services. TBF is here to help out when things aren’t going so well, offering a wide range of benefits including health, welfare, and financial support, including a comprehensive range of complementary therapies, legal advice, convalescence and bereavement grants to its members and their dependants.
TBF Chief Executive Officer John Sheehy presented this years’ award to Northern’s Blackpool North Station Gateline team.
During the busy summer months, the team handles an influx of customers with exceptional skill, teamwork, and dedication. They manage challenging situations, from anti-social behaviour to medical emergencies, with calmness and empathy.
The team responded heroically when a distressed woman was on the platform edge, talking her to safety. They also provided lifesaving support when a customer collapsed, administering CPR and using a defibrillator. The team’s resilience and professionalism made them stand out in this competitive category.
“It’s third time lucky for us,” said team member Keith Simpson. “We were up for two awards last year but came away disappointed.”
“We’re all genuinely surprised though. We’re happy just to turn up and have a good time, but it’s brilliant to be recognised.”
“We’d really like to thank Maria for nominating us.”
Highly commended
Alex Lucas, Greater Anglia
Chris Whetren, South Western Railway
Back next year
We have exciting sponsorship opportunities available for the 2025 awards.
If you’re interested in discussing this further or would like to put forward nominations from your team for future awards, please feel free to contact us by email at [email protected] or call us on 01530 816 440.
You can also find out more and view the upcoming pictures and videos from the evening by visiting our website www.RailStaffAwards.com.
