80 more Help Points for Southern stations

Listen to this article

40 Southern stations have had a total of 80 new Help Points installed so that our passengers can call for information and help at the press of a button.

Of the 80, 4 are the new style Help Point which also gives live train running information via a built-in flat screen. These are located at Leigh and Penshurst stations where minimal information was previously available.

Richard Hands, Southern’s Customer Information Systems Project Manager said:

“Help Points are an extremely important part of our customer information package. They are highly visible and easy to use, and are very popular with our passengers.”

By pressing the blue button for general enquiries or the green button for emergencies, the passenger speaks directly to an operator at Southern’s central Control Centre. At the same time, as an additional security measure and to help passengers to feel safe, the operator can use the CCTV cameras to see most help points and passengers making the call.

Some passengers feel that Help Points can only be used in an emergency and are reluctant to use them for fear of taking up an operator’s time when they could be dealing with things of a more pressing nature.

Richard explains:

“We’re keen to let people know that it doesn’t have to be an emergency. Passengers can use Help Points to talk to one of our operators in our Control Centre about any aspect of their journey. From train times to assistance with wheelchairs just press the blue button. Our operators are there to help.”

Southern has plans to install a further 40 Help Points at stations by the end of the year with over 30 of these having the built-in flat screen for real-time train running information.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Latest Rail News

ORR review leads to 50% reduction in maximum fees for ticket refunds

New rules will mean that from 2 April the maximum fee that train operators and ticket retailers can charge...

More like this...