Train operator East Coast is offering passengers and stakeholders a new opportunity to put questions, comments or suggestions about its services directly to its key decision makers.
Any aspect of East Coast’s service will be open for discussion during a new series of online live forums, which will give customers and stakeholders the chance to communicate directly with East Coast’s directors and senior managers in real time at: www.talk.eastcoast.co.uk.
The first forum will be held between 12.00 and 15.00 on Tuesday, 22 November, and will cover services and stations at the southern end of East Coast’s route, including London King’s Cross, Stevenage, Peterborough, Grantham, Newark and Lincoln.
Anyone who begins their journey at these stations who wishes to take part can do so, using any computer connected to the internet, via any internet browser.
There are four steps to join East Coast’s live forum:
- Visit www.talk.eastcoast.co.uk, which will be available a few minutes before the live forum begins at midday on Tuesday 22 November;
- To login as a new user, click ‘register’ and once you have read our terms and conditions, click ‘I agree’;
- Complete a simple registration page with your username, email address and a password between 6 and 30 characters in length. Make a note of the username and password for future reference;
- Enter the confirmation code requested and join the debate by posting a question.
East Coast Managing Director Karen Boswell said:
“We’re very much looking forward to the new online forums as they will give us the chance to hear first hand from our customers and stakeholders, on what we do well now and where we could do better.
“Every piece of constructive feedback we will receive will be highly valuable to us and will receive a response from the most appropriate director or senior manager.
“We hope many of our customers and stakeholders will take the opportunity to give us their views.”
As well as seeing the response to their questions, customers and stakeholders taking part in the live forum can view the wider debate including questions submitted by others, and responses from East Coast’s decision makers, via the live discussion board.
Further live forum events will be held in the coming months covering stations and services in other regions including Yorkshire, North East England and Scotland.