‘Vital investment’ results in ‘record year’ for Tube

The Mayor of London, Boris Johnson, has said that the Tube reached ‘record levels of performance and improved reliability over the last twelve months’.

He attributed the improvements to a reliability programme introduced last year and a ‘massive programme of investment’.

The Mayor also said that his team are ‘working on measures to cut delays by a further 30 per cent’.

Performance statistics recorded during 2011/12 show that more passenger journeys were made on the Tube than ever before, with 1.171 billion last year, while the volume of train services operated increased by five per cent to 72.4 million train kilometres.

The indicator of reliability, measured by the amount of delays to customers, was also at ‘record lows with the number of customers hours lost to delays at their lowest since measurements began in 1999’.

Across the network Lost Customers Hours have been reduced by ‘almost 40 per cent since 2007/08′.

The Mayor of London, Boris Johnson, said:

“It is clear that the vital investment we are putting into the Tube is already improving Londoners’ journeys after years of neglect.

“We must build on these results, which is why plans are being finalised to help cut delays by 30 per cent more by 2015.

“The work we are carrying out is modernising our transport network and putting it into the position where we will be able to deliver for the needs of Londoners ten years further down the track, and also provide the support that will mean our great city remains an economic powerhouse.”


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