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Tuesday, June 22, 2021

Top marks for Customer Service team at Ipswich station

Ipswich MP Ben Gummer visited Ipswich station on Monday 9 May to make a presentation to National Express East Anglia’s (NXEA) customer service team who work at the Suffolk station in recognition of their achievement in receiving top marks in the most recent Service Quality survey undertaken at the station.

The Service Quality survey is an independent mystery shopping programme regularly undertaken on behalf of the Department for Transport at nominated stations across the network.

All of the areas assessed at Ipswich station in the most recent survey – including the car park, ticket office, footbridge, platforms, customer toilets and waiting areas – scored the maximum 100% in meeting the criteria specified for standards of presentation and customer service.

Andrew Goodrum, NXEA’s Customer Services Director said:

“I am very proud of the customer service team at Ipswich station in achieving the maximum 100% in the most recent mystery shopping survey. It reflects their dedication and efforts in providing high standards of customer service at the station, under the leadership of Station Manager Alan Boagey.”

Later this spring customer facilities at Ipswich station will receive a further boost with the completion of the project to install passenger lifts and a new and additional footbridge making platform access and interchanges far easier for station users.


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