Transport for NSW has announced the creation of a ‘rail nerve centre’ to control Sydney’s suburban rail network.
Expected to cost $276 million, the operating centre will help to reduce delays and communicate information more quickly to customers, Transport for NSW has said.
Sydney Trains chief executive Howard Collins said: “At the moment we manage the trains and tracks, respond to incidents, communicate with customers and monitor their safety from different locations and in different ways.
“One example is that during an incident, there are multiple phone calls made between the person reporting the incident, the person who controls the trains, another party in charge of fixing the fault and the response team in the field.
“The new centre will mean each of these parties are informed the moment the issue is reported and because they will all be in the same location, receiving more information, they can ensure the best response to get our customers moving again.”
