ScotRail is enhancing its passenger experience and operational efficiency with the installation of parcel lockers in its stations.
Provided by Quadient, the state-of-the-art lockers simplify parcel delivery and collection, providing passengers with a convenient, 24/7 secure, and contactless service that seamlessly integrates into their travel routines. Quadient operates a rapidly growing network of smart lockers designed to streamline deliveries and returns for major carriers, including Royal Mail, DPD, Evri, and UPS. These lockers also provide services beyond parcels, such as hassle-free key drop-offs through Keynest.
By partnering with Quadient, ScotRail leverages innovative technology to meet growing demand for flexible and efficient parcel solutions. This initiative also supports sustainability efforts by reducing the carbon footprint associated with traditional delivery methods, optimising logistics, and decreasing last-mile emissions.
Derek Murray, ScotRail’s advertising, media & contracts manager said: “Scotland’s Railway is so much more than running trains from A to B. At ScotRail, we aim to support local communities, innovate with customer-focused services, and we are always looking at ways to make life easier for our customers and add value to their journey.
“The introduction of Quadient parcel lockers allows customers to combine their commute with the convenience of parcel collection and drop-off, saving time and reducing the hassle. This partnership strengthens our offering as a modern, customer-centric rail service.”
Katia Bourgeais Crémel, EVP Lockers Automation Europe at Quadient, commented: “ScotRail plays a vital role in connecting people and places across Scotland. Our lockers provide an invaluable link between carriers, retailers, and consumers, fostering a seamless and flexible approach to parcel logistics. We proudly contribute to ScotRail’s commitment to serving Scotland’s communities while promoting sustainable practices.”
Image credit: Quadient
