LNER has reinforced its commitment to the North East with the opening of its new Customer Solutions Centre in the heart of Newcastle city centre.
A hundred and thirty colleagues are now based in offices at 1 St James’ Gate, just a few minutes’ walk from Newcastle Station, following a move from offices in Gosforth.
The dedicated customer services team receives more than one million emails each year and 260,000 calls from customers seeking support or advice on their travel. LNER colleagues have the expertise and latest technology at their fingertips to help with queries which range from booking tickets, to changing journeys and advice if things don’t go to plan.
LNER serves more than 50 destinations across its almost 1,000-mile East Coast route between the Scottish Highlands and London King’s Cross. Over the past year it has seen more than 26 million journeys.
Colette Casey, customer experience director at LNER, said: “Our customers are at the heart of everything we do at LNER. Our Customer Solutions team plays such an important role in helping provide support and information to help make sure their experience is the best it can be.
“We are delighted the team is keeping its base in Newcastle, and the opening of this new centre shows our continued support for the city, which is key to our route.”
Image credit: LNER
