Independent Rail Retailers (IRR) has launched a new prospectus setting out a clear vision for the future of rail retailing highlighting the key role independent retailers play in modernising the passenger experience, growing rail use, and supporting a competitive, customer-first rail industry.
Contributing over £5 billion in train tickets annually, accounting for a significant portion of the industry’s total ticket sales, the document outlines how IRR members have driven innovation in areas such as e-ticketing, mobile apps and split ticketing, offering passengers greater flexibility, choice, and value.
Anthony Smith, chair at Independent Rail Retailers said: “Our members are not just selling tickets – they are selling rail travel, helping to grow the market and improve the passenger experience. This prospectus sets out how we can work with government and industry to build a rail retail system that’s innovative, fair, and puts customers first.”
The launch follows growing recognition from government and regulators – including the Competition and Markets Authority – of the role independent rail retailers play and the value they bring to the rail industry.
The full prospectus can be downloaded at independentrailretailers.co.uk/our-work.
Image credit: IRR
