Carter wins Outstanding Customer Service Rail Award 2012

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Simone Carter, who works in the Travel Centre at Worcester Foregate Street station for London Midland, has won the Outstanding Customer Service Award at this year’s national RailStaff Awards 2012.

Simone received 14 nominations from customers and colleagues, praising her cheerfulness and encyclopaedic knowledge of railway ticketing.

Andy Milne, editor of RailStaff, said: “People like Simone Carter are the backbone of the railway. Both her skill, her kindness and generosity of spirit are an example and inspiration to all.

“This award is highly deserved and the fact it was endorsed by so many passengers and other staff is testament to a successful career and great personal achievement. This award means Worcester Foregate Street has to be one of the most friendly railway stations in Britain.”

London Midland operates train services through the heart of England from London to Birmingham, the Midlands, Liverpool and the North West.

London Midland is responsible for 50 million passenger journeys a year, manages 147 stations and operates over 1,300 services a day.

Claudio Marcolongo, from London Underground, and Paul Farnes, from Virgin Trains, were both recognised as highly commended runners up.

This year’s Outstanding Customer Service Award was sponsored by Govia.

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