Freightliner, a subsidiary of Genesee & Wyoming Inc. (G&W), was named “Rail Freight Operator of the Year” at last week’s Multimodal Awards recognising excellence and best practise across the UK logistics industry.
This is the fourth time that Freightliner has won this award since the category was introduced in 2016. UK Rail Managing Director Tim Shakerley accepted the award on behalf of Freightliner.
“I am delighted that Freightliner has been recognised again in this category, particularly as the winner is decided by customer votes,” said Eddie Aston, CEO for G&W’s UK/Europe Region companies.
“Freightliner has responded with flexibility, agility and ingenuity to the unprecedented challenges of the Covid-19 pandemic as well as the current supply chain stresses, and we continue to listen to and work with customers to design and deliver innovative, cost effective solutions in response to their needs.
“Winning this award for the fourth time is testament to the first-class service we provide, and I would like to thank our customers for recognising our continued commitment to service excellence with this award.”
In support of their focus on the customer experience, G&W has recently made substantial investments in leading-edge technology, facilities and rolling stock across its UK operations, including:
- Deploying an integrated Terminal Operating System (TOS) with automated gates as well as a vehicle booking systems solution at their UK terminals that simplify the customer experience, speed up truck turnaround times, and provide more scalable and predictive services to customers.
- Investing in a new, state-of-the art railroad locomotive and wagon maintenance and fuelling facility in Ipswich, an expansion of Freightliner’s maintenance capability in close proximity to a major port. This further improves service delivery for customers as well as saving thousands of miles transferring locomotives and wagons for maintenance and repair.
- Designing and delivering a brand new FFA-G eco-friendly wagon which is more than two tonnes lighter per platform than its nearest competitor, driving significantly less weight per train whilst maintaining industry safety standards. The modern low track force bogies ensure significantly reduced noise levels and minimise track damage.
- Expanding their Pentalver terminal at London Gateway to 14 acres, increasing both maintenance and repair and reefer operations whilst increasing the overall site capacity to 7,400 TEU, enabling additional storage for customers.
- Investing in the latest technically advanced lifting and handling machines at their UK terminals, providing a swift and flawless operation for customers.
- Investing £1.2 million in their Manchester Trafford Park terminal to assist customers with increased container storage as a result of market changes.
In addition, G&W UK operations are focused on enhancing the environmental benefits of rail-freight transportation.
“Rail is the most carbon efficient way of transporting freight around Great Britain, and Freightliner is continuing to work with customers to reduce emissions further,” added Aston. “Rail freight will play a significant role in supporting the UK’s journey to net zero 2050, and our customers expect us to support their environmental targets. Using diesel traction reduces emissions by 76% per tonne moved compared to road, and we also offer different traction types and alternative fuels, which reduce emissions further.
“Freightliner is working hard with its customers to run longer and heavier trains. Longer trains not only improve the efficiency and productivity of services, but also reduce emissions per tonne of freight transported.”
Lead photo: L-R Robert Jervis, Event Director, Clarion Events, Host, Kevin Keegan, Tim Shakerley, Freightliner UK Rail MD & Matt Davis, Commercial Director, Howard Tenens. Credit: Freightliner UK Rail