Passengers using the Midland Metro have given the service their thumbs up – a survey from transport authority Centro has revealed.
The tram line, which connects Birmingham to Wolverhampton via key locations in the Black Country, scored at least 80% in the four categories related to passenger service in the annual customer satisfaction survey.
The news comes as a boost with 88% of the 546 people interviewed happy with the speed and frequency of the Metro and 87% satisfied that services runs on time. A further 81% said they were pleased with the ease of connections from the Metro to other bus and train services.
Centro chairman Councillor Angus Adams said:
“The Metro is an important part of the public transport network in the West Midlands and we are delighted that passengers are pleased with the service they are receiving.
“Many people use trams as part of their daily commute, to get to events or to visit family and we are pleased that passengers see it as a mode of transport they can rely on.”
Work is currently ongoing to extend the Metro, which will see trams run along the streets of Birmingham city centre and connect the city’s three major rail stations, New Street, Moor Street and Snow Hill.
Earlier this year a major milestone was reached as work on the Great Charles Street Bridge, which will bring Metro services off the existing approach to Snow Hill station and over a £9million viaduct, was completed.
The survey also revealed that 86% of passengers feel safe while travelling on board the Metro, while 89% were satisfied with the ease of using then service. However almost a third of users said they wanted to improve the comfort while waiting for a tram.
Councillor Adams said: “These surveys give us an opportunity to connect with passengers and see how we can improve the service we provide for them.
“The feedback we have received not only allows us to see where we are going right but also gives us the chance to identify areas for improvement.”
Details from the survey will be reported to councillors as Centro aim to improve their service to passengers across the West Midlands.
