Train companies respond to ORR letter on punctuality during severe weather

A spokesperson for the Association of Train Operating Companies (ATOC) said:

’Throughout the period of snow and ice in December, a high proportion of services continued to run and the majority of these got in on time.  Where there was disruption, train companies apologised to passengers.

‘’Train companies worked round the clock with Network Rail, which has responsibility for the tracks, to keep the railways open. Thanks to the hard work of thousands of railway staff across the industry, trains continued to run.

“We recognise that the industry needs to get consistently better at providing information to passengers when there is disruption.  Operators, together with Network Rail, already invest significantly in improving the information made available to passengers.   We are now looking at how in future we can deal better with circumstances such as those experienced recently and follow up the issues highlighted in the Quarmby review.”


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