South West Trains launches improved Mums-to-be policy

More expectant mothers travelling with South West Trains can now benefit from a free upgrade to first class during the last five months of their pregnancy, following the launch of the rail company’s improved ‘Mums-to-be’ policy.

The policy, which is now open to all standard class season ticket holders, allows women in the last five months of their pregnancy to upgrade to a first class seat for free, whenever standard class seating is not available.  This applies to travel during peak and off-peak periods.

The new policy is now considered to be industry leading, and highlights South West Trains’ commitment to delivering improved customer service to all passengers.

Andy Naylor, Head of Customer Service for South West Trains, said:  “We are pleased to now be offering a better service than ever to Mums-to-be travelling with us.  The new policy allows passengers to take advantage of the free first class upgrade for five months of their pregnancy, and is now valid for all season ticket holders.

“We believe the improved policy will help to make a big difference to pregnant woman travelling with us.”



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