National Express train operator c2c, was the best-performing train operator in the country in February with 96.5% of trains on time according to the latest official rail industry figures released for the four week period ending 5 March 2011.
Julian Drury Managing Director of c2c said
“I am delighted that c2c once again tops the punctuality table this period. It is a testament to the efforts our team has made, in conjunction with our partners, in focusing on the detail required in providing the best possible train service. We will continue to focus all our efforts in maintaining these high standards and in delivering further improvement.”
In January 2010, c2c won the inaugural ‘Golden Whistle’ for the best punctuality amongst all train operators throughout 2009, with c2c averaging 96.3% – a punctuality record the train operator has since broken.
c2c holds the UK records for the highest annual punctuality by a franchised train operator at 96.7% and the record for any 4 week period at 98.8%. Customer satisfaction with c2c services, measured in the National Passenger Survey in both spring and autumn 2010 was 91%.