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Friday, June 25, 2021

ATOC responds to ‘winter travel chaos’ report

In response to the Transport Select Committee report into how transport coped with severe winter weather, a spokesperson for the Association of Train Operating Companies (ATOC) said:

“Throughout the period of snow in December, a high proportion of trains continued to run and the majority of these got in on time. We understand passengers’ frustrations where there was disruption and apologise where things could have been done better.

“We recognise that the industry needs to get consistently better at providing information to passengers when there is disruption.

“Operators, together with Network Rail, have been and will continue to invest heavily in improving information and are looking closely at how they could do better when faced with this kind of bad weather.

“We will examine this report closely and continue to work with the rest of the industry to make sure passengers get the services that they expect and deserve.”

 

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